What is the recommended way to handle help desk?

Theo Lindqvist Theo Lindqvist hace 2 meses Resuelto

I want to do this the supported way rather than hack around it. What is the recommended approach, and are there pitfalls to avoid?

Links to docs welcome if this is covered somewhere.

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Alice Chen Alice Chen

For what it is worth, the same approach works with the PMPro adapter — the membership side is identical from here.

Priya Nair Priya Nair

Strong agree. Good defaults beat a wall of toggles every single time.

Theo Lindqvist Theo Lindqvist OP

Following this thread closely. We are about to face the exact same decision and the replies here are gold.

Maya Okafor Maya Okafor

Tried this on a staging copy first and it behaved exactly as described. Confident enough to roll it to production now.

Yuki Tanaka Yuki Tanaka

For what it is worth, the same approach works with the PMPro adapter — the membership side is identical from here.

Carlos Mendes Carlos Mendes Aceptado

This is expected behavior, not a bug. The guard you are hitting is intentional — it protects against a class of mistakes that used to cause data loss.

If you need the other behavior, there is a documented filter you can hook to override it per site.

Jamal Reed Jamal Reed

Adding a small note: the same idea applies on mobile, just with a bit more attention to tap targets.