Best practice question about knowledge base

We ran into the same situation last quarter. What worked for us was starting small and only adding complexity when a real need showed up.

Adding a small note: the same idea applies on mobile, just with a bit more attention to tap targets.

We ran into the same situation last quarter. What worked for us was starting small and only adding complexity when a real need showed up.

Thanks for writing this up. Bookmarking it — the kind of thing I will want to reference again in a month.

Thanks for writing this up. Bookmarking it — the kind of thing I will want to reference again in a month.

This matches my experience exactly. The hard part is staying consistent once the initial novelty wears off.