What is the recommended way to handle knowledge base?

Carlos Mendes Carlos Mendes hace 2 meses Resuelto

I want to do this the supported way rather than hack around it. What is the recommended approach, and are there pitfalls to avoid?

Links to docs welcome if this is covered somewhere.

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Lena Fischer Lena Fischer

I respectfully disagree on one detail. In my setup the opposite held true, though I suspect it comes down to community size.

Priya Nair Priya Nair Aceptado

Yes. The recommended approach is to use Access Rules on the space: set the rule type to Membership, pick the level, and set the space visibility to Private. Members at that level and above see it automatically; everyone else does not.

Bob Martinez Bob Martinez

Thanks for writing this up. Bookmarking it — the kind of thing I will want to reference again in a month.

Marco Silva Marco Silva

Solid breakdown. The only thing I would add is to back up before making the change — better safe than sorry.

Yuki Tanaka Yuki Tanaka

Strong agree. Good defaults beat a wall of toggles every single time.

Aisha Khan Aisha Khan

Could you say more about how you measured the result? I want to try this but I am not sure what success would look like.

Carlos Mendes Carlos Mendes OP

Solid breakdown. The only thing I would add is to back up before making the change — better safe than sorry.